easyPhotobook takes the privacy of its customers seriously and is committed to the following policy.
The information we collect
Information Provided By You
We collect the following personal information on customers who have created orders with us.
- Full name
- Email address
- Contact telephone number
- Delivery address
- Billing address
This information is required to process payment and deliver your order to you and is provided by you to easyPhotobook when you place an order with us online via the website or APPs.
Information Collected Automatically
We store some information automatically as you browse our site, such as the IP address of the device you are visiting with. This is for the purpose of security and gaining information on the way you use the website for market research etc.
How we use this information
The information you provide to us is used so that we can offer you, the customer, the best experience possible.
easyPhotobook are committed to being transparent when it comes to data and your privacy. We use data that you provide us for the following reasons:
Processing your order – We use the information you provide to process your order. For example, we need to supply address details to our suppliers and couriers in order for them to dispatch your purchase.
Provide you with order details and account information – This section of the website allows you to manage your account and contact details.
Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications as outlined below.
Research – We use anonymised order data for market research purposes. For example, to report on how many orders we had from a city/town in a given period.
Telephone – From time to time, we may monitor or record telephone calls for training purposes in order to offer a better service to our customers.
Who we share this information with
In order to fulfil our contractual obligation to you as a customer, it may be necessary for us to share information with other third party data processors. An example of those third parties can be found below.
As a customer, you can request to see a comprehensive list of data that we share with other data processors.
- Payment Providers
- Marketing Software Providers
Saved card details and payment information
easyPhotobook do not store card details directly. Instead, any card details you provide are handled securely by our payments provider, SagePay.
We retain information provided indefinitely as we use it to provide individuals access to information about their order history and to enable communications with our customer service teams etc.
We also retain customer records in accordance with FCA and PCI policy – as governed by law and in interest of preventing crime and fraud.
In compliance with GDPR, we respect the individuals right to access, rectification and erasure of personal data. For more information on how to access, edit or erase information we hold please see the relevant points below.
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right not to be subject to automated decision-making including profiling
Marketing communications are only sent to users who explicitly opt-in and give easyPhotobook consent, at the time of creating an account, to contact them for marketing purposes (e.g. special offers, discounts, seasonal promotions etc).
If you are subscribed to our marketing emails and no longer wish to receive them, you can unsubscribe from marketing communications easily by clicking the unsubscribe link located at the bottom of every marketing email.
Alternatively, please contact a member of our customer services team who will be happy to assist you.
Lawful Basis for Processing Personal Data
easyPhotobook have a lawful basis for processing any personal data you provide at the time of placing an order in order to fulfil our contractual obligations to you. For example, without using the delivery details that you provide to us at time of purchase we wouldn’t be able to delivery your order to you.
By placing an order and disclosing this information with us at the time of purchase you consent to the collection, storage and processing of that information in the manner as set out in this policy.
This lawful basis for processing personal data is in compliance with the new GDPR as stated in Article 6(1)(b):
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
Full information on lawful basis for processing personal data can be found on the Information Commissioner’s Office website
Right Of Access: Data Access Requests
In compliance with GDPR, individuals have the right to access their personal data. Individuals have the right to obtain
- Confirmation that their data is being processed;
- Access to your personal data; and
- Other supplementary information
What does this mean?
The purpose of right access under GDPR is to clarify the reasons to allow individuals to access their personal data. Individuals should be aware of, and can verify the lawfulness of the processing (details of which can be found above).
You can request to see a copy of the data that we hold.
easyPhotobook have the right to charge a reasonable fee when a request is manifestly unfounded or excessive, particularly if the request is repetitive. easyPhotobook may also charge a reasonable fee to comply with requests for further copies of the same information. The fee will be based on the administrative costs of providing the information.
easyPhotobook must provide this information without delay and within one month of the receipt of the request. This period can be extended by a further two months where requests are numerous or complex. If this is the case then easyPhotobook must inform the individual within one month of the receipt of the request and explain why the extension is necessary.
What if the request is manifestly unfounded or excessive?
Where requests are manifestly unfounded or excessive, in particular because they are repetitive, easyPhotobook can:
- charge a reasonable fee taking into account the administrative costs of providing the information; or
- refuse to respond.
Where easyPhotobook refuse to respond to a request, we must first explain to the individual why we have made this decision and inform them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.
If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our customer services team at: email@example.com
easyPhotobook and other associated websites use useful, techniques that increase the user-friendliness that make the website as interesting as possible for every visitor. Well-known examples of these types of techniques are cookies. Cookies can be used by website owners or third parties – advertisers for example – who communicate via the website you visit.
For the sake of clarity we note that functional cookies (see below for an explanation) are always placed, regardless of the choice made. These cookies may be placed without permission.
We think it is very important that you know which cookies our website uses and for what purposes they are used. We want to guarantee both your privacy and the user-friendliness and our commercial interests as much as possible. Below you can read more about the cookies that are used by and via easyPhotobook and for what purposes.
Session and permanent cookies are placed. With session cookies we can see which parts of the website you have viewed during your visit. With permanent cookies we can recognize your computer when you visit easyPhotobook again.
Cookies that ensure that easyPhotobook functions properly
- the transmission of information from one page to the next page, for example if you have to enter a lot of data when ordering online
- reading your browser settings in order to optimally display our website on your screen
- detecting abuse of our website and services, for example by registering a number of consecutive failed log-in attempts
- the uniform loading of the website, so that the site remains accessible
- offering the possibility to save log-in data so that you do not have to enter it every time
- make it possible to respond to our website
Cookies mean we can measure the use of easyPhotobook
Statistics are generated from the information we collect. These statistics give us insight into how often our web page is visited, where exactly visitors spend the most time, and so on. This enables us to make the structure, navigation and content of the website as user-friendly as possible for you. We do not reduce the statistics and other reports to persons.
- tracking the number of visitors to easyPhotobook and our web pages
- keeping track of the amount of time each visitor spends on our web pages
- tracking through which channels visitors find our website
- determining the order in which a visitor visits the various pages of easyPhotobook
- assessing which parts of our site need adjustment
- optimizing the website
Cookies to show ads
easyPhotobook focuses on the sale of photo books. To stimulate sales, we place advertisements on various other websites. We try to match the advertisements as well as possible to your interests. Advertising space is purchased from media agencies and advertising networks. They act as intermediaries between website owners and advertisers.
The cookies allow that:
- You can keep track of which advertisements you have already seen to prevent you from seeing the same thing
- it is possible to keep track of how many visitors click on the advertisement for settlement with the party from which the advertising space is bought
- it is possible to keep track of how many orders take place via the advertisement for settlement with the party from which the advertising space is purchased
Cookies to share the content of our website via social media
You can share your photo books that you have made on easyPhotobook through social media. The functioning of these buttons uses social media cookies from the social media parties, so that they recognize you the moment you want to share your photo book.
These cookies therefore make it possible that:
- logged-in users of selected social media can share certain content from our website directly
For the cookies that the social media parties place and the possible data they collect, we refer to the statements that these parties provide on their own websites; see the links below. Note that these statements can change regularly. easyPhotobook has no influence on that.
Other / unforeseen cookies
Because of the way in which the internet and websites work, it may be that we do not always have insight into the cookies that third parties place via our website. This is especially the case if our web pages contain so-called embedded elements; these are texts, documents, pictures or films that are stored with another party, but which are shown on, in or via our website.
Should you encounter cookies on this website that fall into this category and that we have not mentioned above, please let us know. Or contact the third party directly and ask which cookies they put, what the reason is, what the lifespan of the cookie is and ow they have guaranteed your privacy.
Browser settings – no cookies
If you do not want websites to place cookies on your computer, you can adjust your browser settings so that you get a warning before cookies are placed. You can also adjust the settings so that your browser refuses all cookies or only cookies from third parties. You can also delete your cookies that have already been placed. Note that you must adjust the settings separately for each browser and computer you use.
Be aware that if you do not want cookies, we can no longer guarantee that our website will work properly. It is possible that some functions of the site are lost or even that you cannot see certain elements of the website at all. In addition, refusing cookies does not mean that you will no longer see advertisements. The ads are then no longer tailored to your interests and are repeated more often.
How you can adjust your settings differs per browser. If necessary, consult the help function of your browser.
We will occasionally have to adjust this information, because, for example, our website or the rules surrounding cookies change. We may change the content of the statements and the cookies included in the lists always and without prior notice. You can consult this web page for the latest version.
If you have any questions and / or comments, please contact our support.